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Frequently asked questions
Will I get exactly what I ordered?
What does subscription limit mean?
What is Grover?
How can I contact Grover's customer service?
How does renting work?
Are all products new?
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My automatic payment via PayPal or credit card failed for the 3rd time. What do I have to do?
Which payment methods can I choose from?
When will I pay the first month's rent?
Can I change my payment method during the rental period?
How can I cancel my subscription?
What locations do you ship to?
How long will it take for my order to be shipped?
Who pays the shipping costs?
Should I keep the original delivery box?
I ordered my device via Media Markt. Can I return it at my local store?
I want to return my rented Apple product. What do I need to do before doing so?
How do I return a product?
Who pays the return shipping costs?
Where can I find the return label?
How do I know that my parcel was returned?
What happens if the product gets damaged?
What happens if the product gets lost or stolen?
Can I travel with my product?