What happens if the product gets damaged?
If your product is damaged during your rental, you are obligated to file a report within 14 days. In your customer account, you will find the damage form next to your product. Click on the button “Report damage” and fill out the form. After you have sent the form, we will process it and get back to you with next steps.
Every product is insured up to 50%, meaning that we will take on 50% of the repair costs in case of damage. Signs of normal usage are completely covered, but if the damage can not be repaired, you will pay a maximum of 50% of the retail price at the beginning of your rental. Lost or stolen products are not insured. For further information about lost or stolen products click here. Also please note that Grover credits can not be used to cover damages. Click here to learn more about Grover credits.